Customer Service

Return and Refund Policy

We want you to love your purchase! Because of the nature of our products, we do accept returns, but they must meet the following conditions:

Time Limit: You must start your return within 14 days of your purchase date.
Condition: Items must be in brand-new, unused condition.
Decal Rule: Decals cannot be used, peeled, or separated from their backing in any way. If a decal has been peeled, we cannot offer a refund.

To start a return, please email us at info@toonedgarage.com. To help us process your request quickly, you must include the following:

The email address you used to make the purchase.
Your order/purchase number.
Photo evidence clearly showing the unused condition of the product and its backing.

Note: Once we receive and approve your return, we will issue your refund on the next business day.

To ensure a smooth experience, please review our policies regarding refunds, artwork revisions, shipping, and local pickup before placing your order.

All Sales Are Final: Refunds are not issued under any circumstances.
Photo Updates: You may update or change your uploaded photo at any time before drawing begins. Once drawing has started, photo changes are no longer accepted.

Estimated Lead Times: Production and delivery timeframes are estimates and vary depending on order volume, requested adjustments, or unexpected events.
Total Wait Time: Standard order fulfillment (from art preview to shipment) typically ranges from 2 to 6 weeks.
Extended Delays: If your order exceeds 6 weeks, detailed updates and explanations will be provided directly in your order tracker.
Order Tracking: Our automated tracking system links directly to your order’s status tags. It is kept as accurate and up-to-date as possible.

Included Revisions: Each order includes up to 3 free minor adjustments (e.g., color tweaks, minor line fixes).
Additional Revisions: Starting with the 4th revision request, a $15 fee will apply.
Redraw Fee: If extensive changes are requested after 4 revisions and you are still unsatisfied, a $25 redraw fee will be required to restart the artwork, as completed labor cannot be refunded.

Address Accuracy: Customers are responsible for entering a complete and accurate shipping address at checkout.
Returned Packages: If a package is returned due to an incorrect address, it will only be reshipped once received back, and additional shipping fees may apply.
Address Updates: If you notified us of an address change via email before shipment and your package was still sent to the wrong address, we will issue a replacement at no extra charge.

Local Pickup: Available within 20 miles of Temecula, CA. Specific pickup locations and instructions will be coordinated upon order completion.
Event Pickup: You can also opt to pick up your order at select automotive events where Tooned Garage hosts a vendor booth.